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Platforms and tooling

The systems our floors run on

Logistics automation, an OCR engine, an AI voice bot and voice data recording — plus the Vert-Age Dialer CRM behind every campaign. Here is what each one does and where it plugs in.

How it fits together

One platform, and what sits around it

The Vert-Age Dialer CRM carries the calls, the customer records and the reporting behind every campaign we run. Around it sit four systems — logistics automation, an OCR engine, an AI voice bot and voice data recording — automating the manual steps in our associates' work and keeping a record of every conversation.

4Dialer CRM capability groups
6Technologies the platform is built on
24/7AI voice bot availability
1000+Seats across our eight centers
Technology at the core

Driving Efficient Operations
Through Innovation

SpeedScalePrecision

Smart Tech Solution for Logistics

An end-to-end smart technology platform powering every stage of logistics operations — from pickup automation and route optimisation to real-time tracking and delivery confirmation. Built for speed, scale and precision at every touchpoint.

Advanced OCR Engine

One of the most advanced OCR tools available, transcribing large volumes of data with exceptional accuracy. It eliminates manual data entry, reduces errors and accelerates document processing across shipment manifests, delivery proofs and compliance records.

AI Voice Bot

Powered by the latest AI components, our voice bot delivers a real, human-like experience to customers. It handles NDR callbacks, delivery scheduling and support queries — 24/7, with zero wait time.

Voice Data Recording

Robust voice data recording solutions capture and store customer interactions, letting us maintain quality standards, comply with regulations, and drive training and performance improvement initiatives.

The platform

Dialer CRM Capabilities

An enterprise-grade calling and customer-engagement platform — Vert-Age Dialer CRM — sitting behind every campaign we run.

ISO 9001:2015 Certified
An Adamas agent handling a call on a headset An Adamas team member working through customer records Two colleagues reviewing campaign performance on a laptop An Adamas governance review meeting in progress Vert-Age Dialer CRM

Call Management

  • Call recording for quality assurance and compliance
  • Live call monitoring with real-time supervisor feedback
  • Automatic call queuing to the next available agent

CRM & Lead Management

  • Centralized contact management and customer history
  • Lead tracking across every stage of the sales pipeline
  • Auto-logged call activity, notes and interactions

Analytics & Reporting

  • Call volume, duration and outcome analytics
  • Sales reports on conversion and campaign effectiveness
  • Agent performance and call-handling time tracking

Compliance & Security

  • Encrypted customer data and call recordings
  • Compliance management (GDPR, TCPA and industry norms)
  • Role-based user permissions and access control
API & system integration

Connecting the Dialer to Your Stack

Open API Access

REST APIs for click-to-call, manual dial, lead push/pull and real-time call-status events — letting the dialer plug into any existing CRM or ERP.

CRM & Data Sync

Two-way sync of contacts, dispositions and case history keeps customer records consistent across the dialer and your core systems.

Cloud-Based & Scalable

A cloud-hosted, enterprise-grade architecture that scales with campaign volume and supports webhook-based automation and reporting exports.

Built on
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ISO 9001:2015 Certified
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See these systems on your own process

Tell us the process you want to move, and we will show you how the dialer's REST APIs plug into the CRM or ERP you already run — and where the OCR engine and the voice bot would sit around it.